Warranty, repairs and downloads
We’re an authorised service centre for everything we sell. Check your warranty, request a repair or download drivers for your embosser.
Repair or warranty claim
Tell us about the problem and we’ll confirm warranty cover or send a repair quote.
Is my device under warranty?
Enter your serial number to see your warranty status and end date.
How a repair works
Tell us the problem
Send the repair form, call or WhatsApp us with your serial number.
Bring or send the device
Drop it at our Lahore office or arrange delivery.
Diagnosis and quote
We check it and confirm warranty cover or a repair quote before any work.
Repair and return
Fixed with genuine spare parts and tested before it goes back to you.
Common questions
Where do I find my serial number?
On Index Braille embossers it is on a label on the back or underside of the unit. For software such as JAWS or Duxbury, use your licence or authorisation number instead.
Which driver do I need for my embosser?
Download the Index Braille driver for your computer’s operating system above. If your embosser connects over Wi-Fi, also run the Wi-Fi setup file.
Do you install and train?
Yes. We install software and embossers and train users and operators, on site or at our Lahore office.
Can you supply government departments?
Yes. XcessPak is an approved government vendor with FBR, SECP and PSEB registrations. See our certifications.